We want you to love everything you order. If something isn’t right, here’s how returns and refunds work.
Return Window
You can request a return within 7 days of delivery. Items must be unused, unworn, unwashed and in their original packaging with tags attached.
Items We Can’t Take Back
For hygiene reasons, earrings, hair accessories and any items that have been worn or used cannot be returned unless they arrive damaged or incorrect. Sale items may be exchanged but not refunded unless faulty.
How to Start a Return
- Contact us through our Contact page within 7 days of delivery
- Share your order number and clear photos of the item
- We will confirm whether your return is approved and guide you on the next step
Damaged or Wrong Items
If your order arrives damaged, defective or not what you ordered, tell us within 48 hours of delivery with photos, and we will send a replacement or refund the item at no extra cost to you.
Refunds
Once we receive and check your return, we will refund the item price to your original payment method within 5–7 business days. For Cash on Delivery orders, we will refund by bank transfer or UPI. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
Need a different size or colour? Let us know within the return window and we’ll exchange it, subject to stock.
Cancellations
You can cancel an order any time before it is dispatched by contacting us. Once shipped, it can only be returned under this policy.